Online Banking Privacy Policy
General
We want you to understand the types of information we access, collect, use, store, and transfer (“Process”) through our online banking applications, including internet banking and mobile banking. Be assured, our online banking applications process your information only for the following limited purposes:
•to provide you with online banking and related services (“Services”);
•to maintain & improve our Services;
•to ensure our Services are working as intended, such as tracking outages or troubleshooting issues that you report to us;
•to develop new Services and features;
•to provide you with personalized Services and content;
•to measure the performance of our App and online Services;
•to communicate with you;
•to protect our Institution and customers from fraud, abuse, security risks, and technical issues; and
• any other specific purposes referenced or described in this Online Banking Privacy Policy.
We will always ask for your consent before using your information for a purpose that isn’t covered in the Online Banking Privacy Policy or the Privacy Policy.
Information you enter or provide to us
When you register, access, and use online banking services, you provide us with personal and sensitive information that includes your name, password, government identifiers like your social security number (SSN) or drivers’ license number, phone number, email address, physical or mailing address, financial information, payment information, payment card information, and credit information.
Other information we collect as you use our online banking services
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, online network information including carrier name and phone number, and application version number. We also collect information about the interaction of your other apps, browsers, and devices with our online banking services.
Additionally, and as described in more detail below, your device may periodically contact our backend online banking systems to provide information about your device and connection to the online banking services. This information may include things like your device type and carrier name, crash reports, which apps you’ve installed, and, depending on your device settings, other information about how you are using your online devices.
Your activity
We collect information about your activity in connection with our online applications, in order to better understand:
•your interactions and behavior associated with online content and features;
•Online Banking Privacy Policy
•the ways in which you are moving through and navigating our online applications;
•the services and features that are most valuable to you;
•areas or stages of online applications where you may disengage or get stuck; and
•your typical patterns of behavior in connection with our online applications.
The activity information we collect may include:
•logs, tags, reporting, and other analytics reflecting your specific use of screens, workflows,
buttons, and features;
•logs, tags, reporting, and other analytics reflecting your navigation through, engagement
with, and disengagement with our online applications;
•haptic information related to your use of your device (e.g. swipes, taps);
•your financial, payment, and transaction activity and history (including purchase history); and
•your navigation to or activity on third-party sites and applications linked to our online banking applications.
This information enables us to improve, modify, or expand the services, features, and experience
delivered through our online applications as well as to support in-App messaging, deliver user guides and polls, and optimize performance of our online banking applications. Additionally, and in particular, this information also enables us to detect and flag suspicious or potentially fraudulent activity.
Your devices and other applications
We access and collect information related to your devices and other applications along with associated data. This information may be collected both while you use our applications and while these are running in the background or are otherwise not in use.
Information we process concerning your devices and other applications includes:
•your device type;
•your device ID;
•other available device identifiers;
•your device operating system;
•network and IP address information;
•your cellular data carrier; and
•device and app diagnostic information.
Additionally, if any of our applications need to access protected features of your device(s), then you will have an opportunity to provide consent. In the event that you decline to provide express consent, then the application will not be permitted to access data gated by your device’s permissions model. Without your express consent, the applications will not allow use of the protected feature or related data.
If and when our App accesses your:
•phone or contact book data;
•device location; or
•other background restricted permissions, then all related data is treated as personal or sensitive data subject to this Online Banking Policy and Privacy Policy.
Restricted permissions accessed by our Mobile App include:
Use of Fingerprint
•We collect information about your biometric identifiers when you use our App, which enables us to streamline your authentication and login experience and access our Services with less friction.
Precise or Fine Location
•We collect information about your location when you use our App, which helps us offer features like search results for branch and ATM locations and messages based on your general location.
Read or access Contact, Contacts List, or phone log
•Allowing access lets you add contacts to use with features that allow you to send money via your mobile app. We will only add the contacts you choose, and that information will not be shared.
Access Camera or Pictures/Photos
•We collect information from your device’s camera and photos when you use our mobile App, which enables use of mobile check deposit and other image scanning or capturing features of the App.
Sharing your information
Our online applications will only share information with third parties with your consent, for the purpose of providing you with services, or for the other ancillary purposes described in this Online Banking Privacy Policy .
Our applications process your financial or payment information or government identification numbers and will never publicly disclose any personal and sensitive user data related to financial or payment activities or any government identification numbers.
Our applications may process non-public phonebook or contact information, and we don’t allow unauthorized publishing or disclosure of yours or others’ non-public contacts.
Our applications include third-party code and software development kits (SDKs) that may collect personal and sensitive user data solely for the purposes described in this Online Banking Privacy Policy. All third-party providers of code and SDKs will process your data in accordance with this Online Banking Privacy Policy and all applicable law and standards.
Neither we nor our third-party providers will ever sell your personal and sensitive data processed by our online applications.
Online Banking Privacy Policy
Our online banking applications may also transfer data as necessary for legal reasons including compliance with a valid governmental request, applicable law, or as part of a merger or acquisition with legally adequate notice to users.
Our online banking applications handle all personal and sensitive user data securely, including transmitting it using modern cryptography.
Understanding Cookies, Web Beacons and Other Tracking Technologies:
We, or our service providers, and other companies we work with may deploy and use cookies, web beacons, local shared objects and other tracking technologies for the following purposes: fraud prevention and monitoring, and advertising. Some of these tracking tools may detect characteristics or settings of the specific device you use to access our online services.
•“Cookies” are small amounts of data a website can send to a visitor’s web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us or our service providers and other companies we work with to relate your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our online services.
•Clear GIFs, pixel tags or web beacons—which are typically one-pixel, transparent images located on a webpage or in an email or other message— or similar technologies may be used on our sites and in some of our digital communications. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement.
•Local Shared Objects, sometimes referred to as “flash cookies” may be stored on your hard drive using a media player or other software installed on your device. Local Shared Objects are similar to cookies in terms of their operation, but may not be managed in your browser in the same way.
Online Banking Privacy Policy Q&As
1. Why would Mountain Valley Bank’s mobile application need access to my device’s camera? To use mobile deposit, you must use your device’s camera to take a picture of the check(s) being deposited. When you use the mobile app to make a mobile deposit, you have the option to allow the app to take pictures only while using the app or only one time for each mobile deposit.
2. Why would Mountain Valley Bank’s mobile application need access to my location? To use the “locations” feature to get directions from your location to the nearest Mountain Valley Bank’s branch or to another address/location, you can either use the map or the list under “locations” in the app.
3. What if I do not want the Mountain Valley Bank’s Mobile Banking app to have access to my camera or my location? You can restrict access, including restricting access to only allow access while the application is in use or for the application to ask your permission every time or even to deny access, by setting your permissions for the camera and location in the settings on your device. If you deny access, then you will need to update your access restrictions when you do use mobile deposit or locations in the app.